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In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy. This exclusion arises from a Health and Safety consideration and to prevent the spread of infections. This exclusion is in the interest of hygiene and for the protection of all our customers.
Regarding jewellery, we will be happy to refund or exchange your item providing it is returned to us in its original packaging and accompanied by proof of purchase within 14 days of purchase.